Frequently Asked Questions

What size car do I need?
If you are unsure what vehicle size to book we strongly recommend checking our fleet page.
Usually many passenger think they can fit 4 suitcases in a People Carrier, but overlook the hand trolleys.
This causes some aggravation so if you think the luggage will be a tight fit we suggest to upgrade to a Minibus

How do I find my driver from an airport, port or station?
The pick up instructions will be contained in the "Confirmation" email.

What is the 'Meet and Greet' service?
The "Meet and Greet" service is where the driver will park their vehicle and meet you with a name board in the appropriate place (e.g. an Arrivals Hall at an Airport).
This service is not included on our journeys as standard but can be added for an additional fee, to cover parking charges.
The driver will put exactly what you entered in the "Head Passenger Full Name" field onto the name board, therefore if you'd rather the driver doesn't know the passenger's name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!

Will I incur any extra charges if my plane is delayed?
No, we will track your plane's progress when it is in the air.

Is your Company licensed and fully insured?
Yes, we are fully licensed. All our vehicles are also insured.

What do I do if I don't know the postcode?
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven't received confirmation and my transfer is imminent?
This could be due to a number of reasons, most commonly a misspelt email address.
If this happens to you please contact our office on +44 7827 610118 or WhatsApp and we will deal with your booking as quickly as possible.

Will you meet us anytime of day or night?
Yes, as all bookings are pre-booked we provide a 24hr service.

Can I smoke in the car?
No, in compliance with UK law Minna Transfers operates a strict non-smoking policy in all their vehicles.

Brief Overview